Tanco Autowrap have launched a new Customer Portal to improve the means and efficiency by which customers retrieve and deliver information to Tanco. Customer information, Warranty Claims and Product Information will be easily accessible in one location.
Once your ‘Customer Account’ has been created and approved, customers can easily update employee details, as well as automatically update login details and passwords.
You will receive a confirmation email from Tanco’s Customer Portal confirming that we have received your details.
Note: Please ensure that you check your ‘Junk/Spam’ folders and add firstname.lastname@example.org as a ‘safe-sender’.
Invitation Email & Password
Once your application has been reviewed and your Tanco Customer No. has been verified; you will receive an ‘Invitation’ email from email@example.com with a link to the Tanco Customer Portal, where you will be requested to choose a Password.
Tanco Customer No.
Your Tanco Customer No. will usually be three letters followed by three numbers (e.g. ABC123). It can be found on any Sales Invoice under ‘Bill-to Customer No.’ See sample below with location highlighted.
The Portal has been developed to ensure simplicity. Along the top banner, you will see the main functions of the Portal; hover-over or click-thru these Headings to see what actions can be taken.
- Warranty Claim
New Warranty Claim
The ‘New Warranty Claim Form’ is self-explanatory; if a user is unsure of the information required within a field, simply hover over the field and a prompt will explain what information is being requested.
For more detailed information on Creating a Warranty Claim click through the link.
Claims which are ‘Pending’ require further review or input. If further information is required from you, you will receive an email from firstname.lastname@example.org identifying the claim number and requesting the relevant information.
Awaiting Credit List
Claims which have been approved by Tanco’s Technical Department and are awaiting approval/credit from the Administration Department are listed here.
All Claims & Exporting Lists
Claims can easily be ‘Exported’ by selecting the ‘Menu Tab’ on any claim list. From here select the ‘Export’ Tab; the Claims List can be exported as a Spreadsheet or PDF, where claims can be further worked with and claim value’s totaled over a period.
Zendesk Ticket No.
Please see the ‘Press Release May 2017’ for further information on Zendesk and using Tanco Support Tickets. Where possible please refer to the Zendesk Support Ticket, as this will provide Tanco’s assessors with vast information regarding the issue and will greatly speed up the claim process.
You will find the Zendesk Ticket on any correspondence you have had in relation to the issue. A Zendesk Ticket begins with # and has 3-5 digits (e.g. #1056).