Warranty Claims

Create and Completing a New Warranty Claim

To create and complete a New Warranty Claim Form you will need to enter information relating to the product and the fault. The information submitted by the claimant will assist Tanco’s Technical Team to assess the claim. It is important to note that the more detail and complete the information that is submitted the faster the processing time.

Below is an explanation of each field. Fields which have a * (Star) are required, the remaining fields will be auto-populated.

General Information

Claim ID

Each Claim receives a unique Reference Number, which will be quoted in correspondence to you and can be used to search claims.

Status Claim

Status Claim refers to the stage in the process the Claim is. There are four stages of a claim.

Pending

Once a claim has been submitted it is considered Pending. At this point further information is required from either the claimant or Tanco’s Technical Department. If additional information is required of the claimant, they will receive an email from warranty@itanco.com, with the unique identifier no. referenced.

Awaiting SICN

SICN refers to Sales Invoice Credit Note. Claims which have been approved by Tanco’s Technical Department are passed to the Finance Department for processing.

Rejected

Claims which are found to be unwarranted are Rejected, at which point they the claimant can submit additional information to raise the claim to Pending once again.

Cancelled

If a Claim is resolved outside of the normal warranty process, these Claims are Cancelled and no further action is taken.

Date of Claim

This is automatically populated and refers to the date in which the claim is submitted.

Email

This is automatically populated and is taken from the ‘Customer Page’ submitted by the company on the creation of the Account.

Customer

This is automatically populated and is taken from the ‘Customer Page’ submitted by the company on the creation of the Account.

Your Ref No.*

This is a number which the claimant assigns to the Claim.

Model*

This is a Drop-Down menu which allows the claimant to accurately identify the model which the claim refers.

Serial No.*

Each Tanco Product has a unique identifier number (Serial Number), which allows Tanco to reference the details of its build, options and sale.

Invoice No.*

The invoice number upon which the product was purchased is required. This field is not requesting the invoice number of parts which may have been purchased for the product.

Delivery Date*

This date refers to the date in which the product was delivered to the end-user.

Zendesk Ticket No*

If you have had email correspondence with Tanco’s Technical Department on the issue, you will find the Zendesk Ticket No. on the top of the email. A Zendesk Ticket begins with # and has 3-5 digits (e.g. #1056).

Url

This field will be automatically populated and allows Tanco to quickly reference any correspondence relating to the issue.

Failure Description

Complaint*

Outline in detail the issue or difficulty that was experienced with the product or part.

Cause*

Outline in detail the reason, in your opinion, for the failure.

Correction*

Outline in detail the actions taken by you to correct the failure.

Failure Date*

Detail the Date the failure occurred with the product.

Repair Date*

Detail the Date of the corrective active was taken.

Parts Required

Item*

An Item is the Part No. which identifies the Part.

Description

The Description of the Item or Part will be auto-populated in the description field.

Qty*

This is the number of items that were required.

Price*

This is the Value of the item as ‘charged’ to the claimant.

Total

This field will be auto-populated by multiplying the Price by the Qty.

Invoice No.*

This is the Invoice No. on which the parts were charged to the claimant. Tanco’s invoice number begins with ‘SI-‘.

Invoice Copy*

To maximize the processing time of the claim, upload the Invoice on which the Parts, which are being claimed, are charged.

Extra Costs

Description*

Detail the nature of the Extra Costs. There is a drop-down menu with options such as Labour and Milage, if the Extra Costs do not fit within these heads there is an additional option of ‘Other Cost’.

Full Details*

Detail information relating to the Extra Cost.

Qty*

This is the quantity of units of the Extra Cost.

Price

This is the value of the Extra Cost.

Total

This field will be auto-populated by multiplying the Price by the Qty.

Images

Image*

Click-Thru the link to upload images from your Desktop.

Description*

Name the image relating it to the issue.

ABOUT
Tanco Autowrap Limited
Bagenalstown
Co. Carlow
Ireland. R21 E278
T:+353 (0)59 972 1336
E: info@itanco.com